Phone
Inbound and outbound calling with warm transfer to your team.
The platform
Everything between the first ring and the follow-up.
Basher is one system: build the agent, draw its conversation, feed it your knowledge, and watch every call land — all from one place, no code anywhere in it.
ON THE LINE
- Answered on the first ring
- Understood in dialect
- Booked, and logged
Agent studio
An agent your brand would hire.
Five Saudi-vertical templates — clinic reception, hotel concierge, support triage, outbound follow-up and voice surveys — or a blank canvas. Set personality, greeting, languages, voice, escalation rules and topic guardrails from one tabbed studio.
- Five templates — healthcare, hospitality, support, sales and voice surveys — with Saudi-dialect prompts
- Allowed and blocked topics compiled into the agent — not a polite suggestion
- Arabic and English fields side by side, RTL-native
Reem
Clinic reception
Gulf ArabicWarmth
Pace
Formality
Flow builder
The conversation, drawn.
A visual canvas of the call: listen, decide, book, connect the call to your systems — bookings, invoices, whatever you run today — and transfer warm to a human. Validate before publishing: every step is checked against the runtime it will run on, and a step that cannot run there is refused, not dropped.
- Every step you draw really happens on the call: booking, transfer, messages — plus API calls for your technical team
- Test a node with sample input straight from the canvas
- Draft and published versions with a clean publish gate
ON THE LINE“I'm after an appointment on Thursday.”
Is that slot free?
Confirm the booking
BookedOffer another time
Knowledge
It answers from your documents.
Upload your price lists, policies and schedules — it answers from them alone, cites what it used, and won't invent what it can't find. (PDF, DOCX, TXT and CSV up to 10MB, or a page straight from its URL.)
- Answers grounded in retrieval, not improvisation
- A test bench to query your knowledge base before callers do
- Knowledge assigned per agent — reception doesn't answer billing
“Is a cleaning covered by my insurance?”
Services guide
Answered from this document — and nothing else.
And when the answer isn't in your documents, it says so — it doesn't invent one.
Analytics
The whole operation on one screen.
Live calls as they happen, outcomes, durations, per-call cost breakdowns and latency measured on the production pipeline. Honest empty-states — where a metric isn't measured yet, the dashboard says so instead of inventing a number.
- Live call board with real statuses
- Per-call cost split: speech, reasoning, telephony
- The same latency gate our releases must pass
OUTCOMES
Resolved
ACROSS THE DAY
ANSWER TIME
inside budgetChannels
Voice first. Everywhere your customers are, next.
Web chat
The same agent, embedded on your site.
WhatsApp & SMS
Rolling outBuilt and in rollout — launching with our founding partners.