Skip to content
NewTalk to Basher from your browser — free

Solutions · Surveys

Your customer's opinion, in their voice — not in checkboxes.

The Survey and Feedback template calls after the visit or the purchase, asks permission before asking anything, and turns a low score into a human follow-up before it turns into churn.

Illustration — a wood-slat lounge at night, a curved sofa and a lit feedback kiosk, a gold line running the wall and rising in three small peaks

A scene from your day

Your customer visited a branch yesterday. Today their phone rings: a friendly voice asks for two minutes and asks about that visit in particular — not about services in general — because Basher looked up their latest interaction before dialing.

They gave a seven out of ten, and got a single honest question: what would make it a ten? The next name on the list said four, so their words were captured verbatim and their name was flagged for a priority human follow-up.

Inside the platform

How the number branches in the template

This is the template's own map: context pulled before the call, permission whose refusal is respected, and a recommendation question after which the follow-ups branch three ways by the score.

Last-interaction lookupAsk permission firstThe 0–10 recommendationquestion (NPS)Promoter9–10What did you love? — captured verbatimPassive7–8What would raise your score? — explored gentlyDetractor0–6Listen without defending — flag for human follow-up

Ready to configure

What comes pre-wired

The conversation arrives ready and you can reshape any step yourself. Actions that touch your systems — a confirmed booking, a ticket, a record update — go live once that system is connected during onboarding. Every line here exists in the product, not in a marketing deck.

  • It knows what it is asking about

    Before dialing, the template pulls the customer's latest interaction — a visit, a purchase or a support ticket — so the questions are about one specific experience, not generalities.

    in the code: lookup_recent_interaction

  • A no is respected the first time

    It asks permission and says it takes two to three minutes — and whoever declines is thanked and the call ends: an explicit template rule against persistence.

    in the code: intent: decline → end

  • Questions that adapt to the number

    Nine and above is asked what they loved; sevens and eights, what is missing; and anyone below seven is listened to without defense or justification.

    in the code: nps_branch · ×3

  • The unhappy do not vanish into averages

    Low satisfaction, complaint, churn risk, upsell opportunity, urgent issue — five ready flag reasons that raise the customer to a human follow-up at a set priority.

    in the code: flag_for_followup · ×5

  • The customer's words, kept verbatim

    Every answer is recorded as question and answer — a rating, literal text or a choice — so the customer's opinion reaches you in their words, not in a summary of them.

    in the code: rating · text · choice · nps

In numbers

An honest spec

400ms

Reply-speed release gate — measured on synthetic turns; carrier-line figures come from the pilot

3

Tools pre-wired to your systems

3

Paths that branch on the recommendation score (NPS)

2–3 min

Survey length as set in the template's prompt

Heba

The template's default Arabic voice

The numbers above come from the template's own configuration in code — not from a marketing deck.

Platform pillars

What it stands on

Every template borrows its strength from the platform itself — meet each pillar up close.

Hear it ask for an opinion — and listen to the answer.

Hear it ask consent first, then the question, then let your customer answer in a sentence — not a number alone. After that, let's build your own survey.

Talk to Basher liveBook a walkthrough
Survey solutions | Basher AI