Solutions · Hospitality
Midnight, and your lobby is still saying welcome.
The Hospitality Concierge template answers the way a five-star lobby would: reservations and graceful upsell, guest services from spa to late checkout, and the small local question answered before it grows.
A scene from your day
One in the morning: a guest just in from a late flight orders a meal to the room, a caller from the airport asks about a room for two nights, and a third wants the Fajr time and a restaurant still serving dinner.
Three calls, one voice with the same hospitality: the room-service request logged with its details and timing, the reservation presented alongside an available suite at a fair rate — an offer, never a push — and the local question answered the way a friend who knows the city would.
Inside the platform
A voice for each part of the property
Reception, reservations, guest services — each one its own voice, with its own manner and its own dialect, and each one answering the moment the phone rings.
Nada
Front desk
Gulf ArabicReady to configure
What comes pre-wired
The conversation arrives ready and you can reshape any step yourself. Actions that touch your systems — a confirmed booking, a ticket, a record update — go live once that system is connected during onboarding. Every line here exists in the product, not in a marketing deck.
It knows why the guest is calling from the first sentence
A new reservation, a change, a service request, information and recommendations, a complaint, the loyalty program — every call takes its own path from the first sentence.
in the code: CONDITION · ×6A reservation that knows when to suggest better
Room availability by dates, category and guest count, with an upgrade or add-ons — breakfast, airport transfer, spa, late checkout — offered when they make sense, never forced.
in the code: check_availability → create_reservationNine guest services in a single report
Room service, housekeeping, maintenance, concierge, transport, spa, dining, wake-up calls, laundry — Basher captures the room number, the details and the urgency, and hands them to the right team.
in the code: request_type · ×9A loyalty member known by their number
A lookup by membership ID or phone returns tier, points balance and available rewards — and for non-members, a gentle invitation to join.
in the code: lookup_loyalty_memberRecommendations from a friend who knows the city
Attractions, restaurants, transport and prayer times from the hotel's knowledge base — with a style rule in the prompt: never say it cannot be done, always offer the alternative.
in the code: knowledge_base: enabled
Platform pillars
What it stands on
Every template borrows its strength from the platform itself — meet each pillar up close.