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A cold call with the manners of someone who read the file.

The Outbound Sales template never picks up the line before reading the lead's CRM record — then it asks permission, listens more than it talks, and closes every call with a logged outcome.

Illustration — city lights out of focus below a tower at night, a gold line crossing them and stepping up once at the glass corner

A scene from your day

Today's call list is long. Before every ring, Basher pulls the prospect's file: company, role, previous interactions and deal stage — so the call opens informed, not guessing.

The one who said busy got a scheduled callback instead of persistence; the one who said take me off your list had it done in that very moment, logged in the system; and the interested one hung up with a meeting invite already in their calendar — every outcome written to your dashboard.

Inside the platform

The call tree as it is in the template

Every call runs on this map: the file read before the first word, permission asked, then the pitch — and four outcomes branch from there. Every step here is real in the template, and you can reshape any of it yourself, without code.

CRM lookup before speakingIntroduce, ask permissionQualify and discoverValue propositionGauge the responseInterestedA meeting is booked, a calendar invite sentHas an objectionAcknowledge, reframe, evidence — then backHas questionsA confident answer, or a specialist follows upNot interestedA graceful exit, status updated in CRM

Ready to configure

What comes pre-wired

The conversation arrives ready and you can reshape any step yourself. Actions that touch your systems — a confirmed booking, a ticket, a record update — go live once that system is connected during onboarding. Every line here exists in the product, not in a marketing deck.

  • It reads the file before it rings

    A CRM lookup by phone returns the company, role, previous interactions and deal stage — so the call opens on knowledge, not guesswork.

    in the code: lookup_lead · GET

  • Permission first, always

    The first question after the introduction: is this a good time? Busy means a callback is scheduled on a date saved to the system — no random redialing.

    in the code: intent: busy → callback

  • Take me off your list happens instantly

    A hard rule in the template: a removal request is written to the CRM in the moment, with an apology and a confirmation that there will be no further calls.

    in the code: status: do_not_call

  • Interest becomes a meeting inside the same call

    Date, time and meeting type — video, phone or in person — are collected and booked, the calendar invite reaches both sides, and the follow-up goes out by WhatsApp, SMS or email.

    in the code: schedule_meeting → send_followup

  • No call ends without an outcome

    Interested, meeting scheduled, not interested, call back later, wrong number, no answer — every call closes with a status and notes written to the CRM.

    in the code: update_lead_status · ×6

In numbers

An honest spec

400ms

Reply-speed release gate — measured on synthetic turns; carrier-line figures come from the pilot

4

Tools pre-wired to your sales stack

6

Call outcomes logged to CRM

Layan

The template's default Arabic voice

< 5 min

Call cap in the template's prompt unless the lead engages

The numbers above come from the template's own configuration in code — not from a marketing deck.

Platform pillars

What it stands on

Every template borrows its strength from the platform itself — meet each pillar up close.

Hear it open a cold call with manners.

Hear how it asks permission before it pitches, and asks for the meeting instead of chasing it. Two minutes, then let's build your own sales agent.

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Sales solutions | Basher AI